Transcription: Let's take them one at a time. First, encourage equal participation. Shared responsibility increases ownership. Assign authority and responsibility to each and every person involved. Establish the expectation that everyone will move beyond personal or departmental concerns and toward the optimal solution. Abolish hierarchy or rank to the maximum extent possible. Make it clear that you want the best, most creative thought from everyone. Support every idea and ask where that idea can lead. When you encourage equal participation, your opportunities for success increase exponentially. Action step ...
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